Privacy policy

1. Overview

Transparency and security are core commitments at LGL Studio. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using this website, you acknowledge that you have read and agreed to this policy.

2. Information We Collect

When you browse our website, we automatically receive your IP address to help us understand your browser type and operating system.

When you complete a purchase through our website, we collect the personal information you provide during the transaction, including:

  • Name
  • Mailing address
  • Email address
  • Phone number
  • Payment information (processed through encrypted channels — we do not directly store your full card number)

We retain this information for order processing, customer service, and recordkeeping purposes. We do not sell or trade your personal information to third parties.

3. Data Security

Our website uses SSL encryption (HTTPS) throughout to ensure that your personal information and payment data are protected during transmission. Our website is hosted on Shopify Inc., whose platform complies with PCI DSS payment security standards. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of any data transmitted online.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. These are used for the following purposes:

  • Maintaining your login session and shopping cart contents
  • Analyzing website traffic and user behavior (e.g., Google Analytics)
  • Supporting remarketing and targeted advertising

You may disable cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features on our website.

5. How We Use Your Information

We use the information we collect for the following purposes:

  • Creating and managing customer accounts
  • Processing orders and payments
  • Arranging delivery and managing returns
  • Providing after-sales support
  • Resolving disputes
  • Collecting reviews and feedback
  • Conducting marketing and promotional activities
  • Delivering targeted advertisements
  • Enforcing our Terms of Service
  • General administrative purposes

If we intend to use your information for any purpose beyond those listed above, we will seek your explicit consent beforehand.

6. Email Marketing

If you have subscribed to our mailing list, we may send you marketing emails about our products, promotions, or company updates. Every marketing email includes an unsubscribe link, and you may opt out at any time.

7. Social Media Advertising

We may deliver targeted advertisements to you through social media platforms such as Facebook and Instagram. This is achieved through Custom Audience features provided by these platforms, and any data processing is subject to each platform's own privacy policy. We do not directly sell your personal information to any third party.

8. Your Rights

You have the following rights regarding your personal data:

  • Right of Access — You may request to view the personal information we hold about you
  • Right of Rectification — You may request that inaccurate information be corrected
  • Right of Erasure — You may request deletion of your personal data, except where retention is required by law
  • Right to Withdraw Consent — You may withdraw any previously given consent to the use of your data at any time

To exercise any of the above rights, please contact us at support@lglstudio.com. We will respond within a reasonable timeframe.

9. Consent and Withdrawal

When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or request a return, you are deemed to have consented to our collection and use of that information for that specific purpose.

To withdraw your consent at any time, please contact us at: support@lglstudio.com

10. Protection of Minors

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

11. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this policy. Certain information may be retained for longer periods where required for legal compliance, dispute resolution, or fraud prevention. Anonymized or aggregated data may be retained indefinitely for statistical analysis purposes.

12. Third-Party Services

Third-party service providers we work with (such as payment processors, logistics providers, and email marketing platforms) access your information only to the extent necessary to perform the services they provide. These providers have their own privacy policies, which we encourage you to review.

Our primary third-party services include:

  • Shopify — E-commerce platform and data hosting
  • Google Analytics — Website traffic analysis
  • Meta (Facebook / Instagram) — Advertising and remarketing

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting to the website. If material changes are made, we will provide notice in a prominent location on our website. We recommend reviewing this page periodically to stay informed of any updates.

14. Contact Information

If you would like to access, correct, modify, or delete any personal information we hold about you, or if you have any questions regarding this policy, please contact our Data Protection Officer:

Email: support@lglstudio.com
Company: Takizaki Neo (Beijing) Technology Co., Ltd.
Address: No. 12 Fenghuang Ting Road, Yanshan, Fangshan District, Beijing, China  A111-97